Position Summary:
The purpose of this role is to create a successful client journey for our agency and training services. The person in this role will be responsible for a client satisfaction rating of 9+ NPS and developing & executing a process to invite clients into additional ways to work with Conscious Copy & Co. through upsells, cross sells, and referral programs.
You will have three primary roles:
- Be the lead on our client agency projects, making sure client projects move forward and we create an awesome experience for them while helping them get results.
- Conduct Vivid Vision Onboarding Calls with our clients to help them gain clarity of their vision and ensure we have all the information needed to write and design their Vivid Vision.
- Invite our current clients into additional ways we can support them through our services and referrals.
Conscious Copy is seeking a Project Manager who can deliver seamless and superior service to our amazing clients.
In order to be a good fit for this role, you need to be passionate about making a positive difference in the lives of others, helping clients success, and supporting our team.
The right candidate will be responsible for nurturing (and strengthening) new and existing client relationships and ensuring we are (over)delivering on what we promise.
This includes supporting the Relationship Manager with new client engagements as well as day-to-day management of client projects.
Additionally, this position ensures we consistently reach our client’s goals, timelines, and deliver a high-quality product on time and on budget.
What you’ll be doing…
Day to day you’ll oversee our client projects, making sure all the moving pieces are on track and completed with excellence. You’ll also assist the Copy and Design teams in sharing information, facilitating project updates, sending project deliverables, and maintaining open lines of communication between our clients and team. You’ll help the Relationship Manager monitor our capacity for new projects and forecast our capacity to take on new clients.
Our internal systems and processes are ever-changing as we are constantly discovering more efficient ways to create our final products and services. You’ll be part of creating new processes and refining the old as we optimize what works and what doesn’t work for our team and our clients.
You’ll also have the opportunity to attend our high-end workshops where we support our clients in a fun, intimate way, as well as attend high-caliber events that we sponsor and/or speak at where you’ll be involved in planning.
As part of this opportunity you’ll be part of a fast-moving company with startup energy but an obsession with building systems and processes around everything so the company is a well-oiled machine. 2020 is a big year, and we’re continuing to leverage with our unique blend of talents, clients, dreams and the aspiration to connect brands with people.